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Citizen Survey Reports

Community survey graphic

The City of Davenport administers a community survey to its citizens every two years. The purpose of the survey was to assess citizen satisfaction with the delivery of major city services to gather input about priorities for the community.

The 2020 City of Davenport Community Survey results are in, and the overall composite satisfaction of City services came in eleven points above the national average. The three areas residents feel should be the City’s top priorities are public safety, retaining/attracting jobs, and City infrastructure.

Composite satisfaction of all City services increased by two points from the 2018 survey. Overall the City of Davenport rated above the national average in 27 of the 42 service areas. Some of these highly rated services include:

• Fire and paramedic services
• Bulky waste collection services
• City parks, recreation programs, and facilities
• Police services
• Library services
• Customer experience in City interactions

Since the 2018 Community Survey, the City has implemented new programs and made changes to better improve service delivery. One of these changes, the restructuring of the Customer Experience Team at Public Works, has had a positive impact on perceived customer service from the community.

Davenport’s continued focus on streets and City infrastructure is reflected by rating increases in the 2020 Community Survey. The five streets and infrastructure service areas that displayed positive growth are:

• Snow removal on major streets
• Storm drain system operation
• Timing/placement of traffic signals on City streets
• Snow removal in your neighborhood
• Traffic flow on major City streets

As a result, the overall quality of City streets and neighborhoods and the City’s efforts to attract and retain businesses are recommended top priorities for investment to raise the overall satisfaction rating.

The survey, designed to measure the community’s level of satisfaction with quality of life issues and the quality of city services, was mailed to 5,000 randomly selected residents on September 8, 2020. These confidential responses were collected and analyzed by the ETC Institute of Olathe, Kansas. 

Government Finance Officers Association Budget Award

Chicago, Illinois --Government Finance Officers Association is pleased to announce that City of Davenport, Iowa, has received GFOA's Distinguished Budget Presentation Award for its budget.

The award represents a significant achievement by the entity. It reflects the commitment of the governing body and staff to meeting the highest principles of governmental budgeting. In order to receive the budget award, the entity had to satisfy nationally recognized guidelines for effective budget presentation. These guidelines are designed to assess how well an entity's budget serves as:

- a policy document
- a financial plan
- an operations guide
- a communications device

Budget documents must be rated "proficient" in all four categories, and in the fourteen mandatory criteria within those categories, to receive the award.

When a Distinguished Budget Presentation Award is granted to an entity, a Certificate of Recognition for Budget Presentation is also presented to the individual(s) or department designated as being primarily responsible for having achieved the award. This has been presented to Finance Department.

There are over 1,600 participants in the Budget Awards Program. The most recent Budget Award recipients, along with their corresponding budget documents, are posted quarterly on GFOA's website. Award recipients have pioneered efforts to improve the quality of budgeting and provide an excellent example for other governments throughout North America.

Government Finance Officers Association (GFOA) advances excellence in government finance by providing best practices, professional development, resources and practical research for more than 20,500 members and the communities they serve.